Frequently asked questions

Shop our catalog, choose your size/color, then add to cart and checkout. You’ll receive an order confirmation email once your payment is processed.

If your order hasn’t shipped yet, we can usually update or cancel it. Contact us as soon as possible with your order number and we’ll help.

Not yet—but we’re working on it. In the meantime, you can place an order and ship it directly to the recipient at checkout.

Shipping times vary by location and selected method. You’ll see estimated delivery dates at checkout and receive tracking once your order ships.

We accept returns on unworn items in original condition within the return window listed on our Shipping & Returns page.

Visit Shipping & Returns for step-by-step instructions. If you need help, contact our support team and we’ll guide you through it.

Use the size guide on each product page and compare with a pair you already own. If you’re between sizes, consider your sock thickness and fit preference.

Most styles fit true to size, but fit can vary by design. Check the product description for fit notes and reviews for real-world feedback.

Keep shoes clean and dry, store them away from direct heat, and use appropriate care products (e.g., leather conditioner or suede brush) based on material.