Contact Shoeshine

Once your order ships, you’ll receive a confirmation email with a tracking link. You can also check your order status from your account if you created one at checkout.

No worries—sizes vary by style. Contact us with your order number and the style you purchased, and we’ll help you find the right size or start an exchange.

We accept returns and exchanges within 30 days of delivery for unworn items in original packaging. See our Shipping & Returns page for full details.

Most orders ship within 1–2 business days. During promotions, processing may take a little longer—reach out if you’re on a deadline.

If your order hasn’t shipped yet, we can usually update or cancel it. Contact us as soon as possible with your order number.