Privacy Policy
Your privacy matters
This Privacy Policy explains how Shoeshine collects, uses, and shares information when you visit our website, create an account, place an order, or contact us. It also describes your choices and rights. This policy is intended to be clear and practical, but it is not legal advice.
What we collect and why
Below are the main categories of information we may collect and how we use them to operate our store, process orders, and improve your experience.
Information you provide
When you place an order or create an account, you may provide details such as your name, email address, shipping/billing address, phone number, and order notes. We use this to fulfill purchases, provide customer support, and communicate about your order.
Payment information
Payments are processed by our payment providers. We do not store full payment card numbers on our servers. We may receive limited information such as payment status and transaction identifiers to help with refunds, fraud prevention, and accounting.
Device and usage data
We may collect information such as IP address, browser type, device identifiers, pages viewed, and interactions with the site. This helps us secure the site, troubleshoot issues, and understand how customers use our store.
Cookies and similar technologies
We use cookies to keep the site working (for example, cart and checkout functionality), remember preferences, and measure site performance. You can control cookies through your browser settings; disabling some cookies may affect site features.
Customer support communications
If you contact us, we may keep a record of your message and our response to help resolve issues and improve support quality.
Marketing preferences
If you opt in, we may send marketing emails. You can unsubscribe at any time using the link in our emails. Transactional messages (like order confirmations) may still be sent when necessary.
Sharing & retention
How we share information
We share information only as needed to run Shoeshine—such as with shipping carriers, payment processors, and service providers that help us operate the website. We may also disclose information if required by law, to protect our rights, or to prevent fraud and abuse. We keep personal information only as long as necessary for the purposes described here, including legal, tax, and accounting requirements.
Questions or requests
Need help with privacy or data requests?
If you have questions about this policy or want to request access, correction, or deletion of your personal information, reach out and we’ll help.